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Migration steps to the new ENBD X KSA Mobile Application

How to upgrade to ENBD X KSA

Step 1

Step 1:

Enter your Credentials

Step 2:

Click on “Upgrade Now”

Step 2
Step 3

Step 3:

Download the app

Step 4:

Login using the same credentials

Step 4

How to Raise a Complaint Request

How to Raise a Complaint Request Step 1

Step 1:

Press on “APPLY FOR NEW SERVICE”

Step 2:

Choose Complaint & Suggestions

How to Raise a Complaint Request Step 2
How to Raise a Complaint Request Step 3

Step 3:

Choose the Online/Mobile Banking issues

Step 4:

Input your message details & upload screenshots of the issue, then click Submit

How to Raise a Complaint Request Step 4

Frequently asked questions

The ENBD X KSA application is the latest and most advanced version of the bank’s digital application, designed to provide users with an enriched banking experience. It features an intuitive interface and a variety of advanced functionalities that enhance user engagement and satisfaction.

The designation "X" symbolizes the next level of innovation and transformation in banking services, reflecting the bank's commitment to providing cutting-edge solutions to its customers.

You will receive a notification prompting you to log into the old app. Once logged in, a window will appear to guide you through the migration process.

Your journey to the new app starts from the current app. Please log in to complete rest of the journey.

The ENBD X KSA mobile application is fully compatible with both Apple iPhones and Android smartphones.

The ENBD X KSA application is the latest and most advanced version of the bank’s digital application, designed to provide users with an enriched banking experience. It features an intuitive interface and a variety of advanced functionalities that enhance user engagement and satisfaction.

The designation "X" symbolizes the next level of innovation and transformation in banking services, reflecting the bank's commitment to providing cutting-edge solutions to its customers.

You will receive a notification prompting you to log into the old app. Once logged in, a window will appear to guide you through the migration process.

Your journey to the new app starts from the current app. Please log in to complete rest of the journey.

The ENBD X KSA mobile application is fully compatible with both Apple iPhones and Android smartphones.

Now you can start the migration to the new app!. While you may not have received the SMS announcement from the bank, we are thrilled to inform you that you can now enjoy using the new application.

If you logged in to the current application and migration pop-up window is appeared, you can migrate immediately even if you didn't receive any communication from the bank.

To confirm that you are using the correct application, simply type "ENBD X KSA" in the search box of your application store. This will help you find the official app easily. Or simply you can scan the barcode above and it will direct you to the application store.

Yes, you can utilize your previously saved username and password to log into the new app, ensuring a seamless transition.

In most cases, you will not need to update toyr information. However, we may ask you to verify your email address you have registered with us.

No you cannot. If you encounter any challenges while attempting to download or use the application, please feel free to reach out to us at no cost by calling 8007547777 if you are within Saudi Arabia, or contact us at +966112122333 if you are calling from outside the country.

Yes, it will remain the same.

You can still use the current app, however, it is strongly recommended that you switch to the new app to benefit from new features, and services.

No, for your safety, we have added a short cooling period where we freeze financial transactions . We suggest that you conduct all your transactions in advance then start the migration process.

If you encounter any challenges while attempting to download or use the application, please feel free to reach out to us at no cost by calling 8007547777 if you are within Saudi Arabia, or contact us at +966112122333 if you are calling from outside the country.

For assistance outside the application, please contact our customer service team at 8007547777. They are available to help you with any inquiries or issues you may have.

Yes, you can use the ENBD X KSA mobile application from anywhere outside of Saudi Arabia, allowing you to manage your finances while traveling or living abroad.

Yes, you can use the same device.

The application is limited to being logged in on a single device at any given time. This policy is in place to ensure maximum security for your personal information and to protect your account from unauthorized access.

Users can retry the transition once. If the attempt fails, you can press cancel and continue on the current app. please feel free to reach out to us to assist you in transferring by calling 8007547777 if you are within Saudi Arabia, or contact us at +966112122333 if you are calling from outside the country.

Notifications are sent through various communication methods, including email, SMS, and push notifications, ensuring you receive timely updates.

You will need to reset your username and password and log in again.

Yes, you can easily pay your bills through the ENBD X KSA mobile application.

Yes, the ENBD X KSA mobile application allows you to transfer funds effortlessly between your accounts or to other recipients.

For new users, the ENBD X KSA mobile application offers an incredibly seamless and convenient banking experience. It allows you to view account details, request credit cards, pay bills, and transfer funds with ease, providing you with complete control over your financial activities while saving you both time and effort.

Yes, you can directly register in the new app if you haven't used the old app.

Yes, you can download the app directly from the app store.

You can use the ENBD X KSA mobile application immediately.

If you encounter any challenges while attempting to download or use the application, please feel free to reach out to us at no cost by calling 8007547777 if you are within Saudi Arabia, or contact us at +966112122333 if you are calling from outside the country.

Unfortunately no. If you wish to continue to use the Online banking, you postpone the migration for a while. However we suggest that you migrate and try out your new application for better experience.

If you encounter any challenges while attempting to download or use the application, please feel free to reach out to us at no cost by calling 8007547777 if you are within Saudi Arabia, or contact us at +966112122333 if you are calling from outside the country.

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